What do I do with Enhanced Due Diligence (EDD)?
[Estimated Reading Time: 5 minutes]
This guide explains the Enhanced Due Diligence (EDD) verification process required for users intending to deposit or withdraw cryptocurrency via bank transfers on Bitget. Completing EDD ensures compliance with regulatory requirements and enhances the security of your transactions.
What Is EDD and Why Is It Required?
Enhanced Due Diligence (EDD) is a deeper level of verification used by Bitget to comply with anti-money laundering (AML) regulations and ensure the legitimacy of bank transfer transactions. EDD is required for certain transactions involving bank transfers to verify the source of funds.
How to Complete EDD Verification on Bitget?
Step 1: Navigate to the Bank Deposit/Withdrawal page
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From the Bitget homepage, navigate to the [Buy Crypto] tab and select [Bank Deposit]
Step 2: Access the EDD Submission Section
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If your transaction requires EDD verification, you will receive a notification prompting you to submit the necessary documents.
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Click on [Submit Documents] to begin the process.
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Alternatively, you may click on this link to complete your EDD verification.
Step 3: Prepare the Required Documents
To complete EDD verification on Bitget, you must provide the following documents. Ensure all submissions meet the requirements to avoid delays.
1. Secondary identification document
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Submit a secondary identification document of a different type than the one used for identity verification on Bitget. For example, if you used a passport for identity verification, provide a national ID card or driver’s license instead.
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The secondary document must meet all relevant regulatory standards and be valid.
2. Bank statements
Provide bank statements for the past three months that:
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Match the name on your identity verification document.
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Are from the same bank account used for deposits and withdrawals on Bitget.
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Clearly display the following information: 1. Bank name, 2. Account holder name, 3. Account number, and 4. Transaction type.
3. Proof of income
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Transactions in your submitted bank statement must be categorized as income, and the account name must match the name used for Bitget’s identity verification.
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Accepted proof of income documents include: salary pay-slips or employer-issued documents; real estate or car sales transaction contracts; last year’s tax payment reports or income records; income statements from checking, savings, or investment accounts; and value-added tax (VAT) reports or similar documentation.
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Note: Ensure all documents are clear and complete to facilitate a smooth review process.
Step 4: Upload Documents
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Click the + icon to upload your files.
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Supported file formats include JPG, PNG, and PDF, with a maximum file size of 5MB per file.
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Ensure the documents are clear and legible to avoid delays.
Step 5: Await Approval
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The bank channel's compliance team will review your submission, typically within 2 business days.
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Regularly check your email and Bitget account notifications for updates or additional requests.
Tips for a Smooth EDD Verification Process
1. Submit Accurate Information: Ensure all submitted documents match the information on your Bitget account.
2. Provide Multiple Documents if Necessary: If your financial activity involves multiple sources, include supporting documents for each.
3. Prepare Clear Files:
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Ensure all documents are clear, complete, and legible to prevent delays during verification.
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Avoid using applications or platforms (e.g., WhatsApp) that compress image quality. Instead, take direct photos or screenshots using your device’s native camera or screenshot tool.
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Recommended image formats: JPG, PNG, and PDF. Ensure the file size does not exceed 5MB per file.
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Tip: Use built-in editing tools on your device to crop unnecessary elements and enhance clarity without altering the document's authenticity.
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For multi-page statements, submit all pages for review. For single-page documents, ensure the entire page is included, showing all relevant details without cropping or omissions.
4. Check Notifications: Monitor your Bitget account and email regularly to stay updated on your submission status.
FAQs
1. Why is EDD required for my transaction?
At Bitget, we are committed to maintaining a safe and compliant trading environment. Enhanced Due Diligence (EDD) is required for specific transactions involving bank transfers to meet regulatory standards and ensure the legitimacy of all funds transacted on our platform.
Bitget firmly upholds its stance against illicit activities such as money laundering and the use of suspicious funds. Through thorough verifications, we safeguard the integrity of our platform and protect our users from potential risks. For more details, please refer to Bitget’s AML/CFT Policies.
2. What types of documents are acceptable for EDD?
To complete EDD verification, you must provide the following:
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Secondary Identification: Must be different from the document used for identity verification on Bitget (e.g., if you used a passport, provide a national ID card, or driver’s license).
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Bank Statements: Bank statements must match the name used for Bitget's identity verification, clearly display the bank name, account name, account number, and transaction details, and include proof of income for each listed transaction.
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Proof of Income: Recent documents such as: salary pay-slips or employer-issued documents; real estate or car sales transaction contracts; last year’s tax payment reports or income records; income statements from checking, savings, or investment accounts; and value-added tax (VAT) reports or similar documentation.
3. Are there any date validity requirements?
Yes, all documents submitted for EDD verification must meet the following validity requirements:
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Proof of Income, Bank Statements, and Asset Sale Documentation: Must be dated within the past three months to ensure accuracy and compliance.
- Secondary Identification: Must be valid and unexpired at the time of submission.
Ensure that all documents are clear, complete, and within the required validity period to avoid delays in your verification process.
4. What types of files can I upload for EDD?
You can upload JPG, PNG, and PDF files, with a maximum file size of 5MB per file. Ensure all documents are clear and legible.
5. What happens if my documents are incomplete?
Incomplete or unclear documents will delay the process and increase the likelihood of rejection, requiring resubmission. If requested, provide additional files or submit clear and legible versions to avoid further issues.
6. How long does it take to complete EDD verification?
EDD verification typically takes 2 business days (excluding weekends). Delays may occur if submitted documents are incomplete or unclear.
7. Can contacting Customer Support expedite the process?
Yes, if your EDD verification is pending for more than 3 business days, you can contact Bitget Customer Support through any of the following channels:
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Live Chat: Available on the Bitget platform.
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Submit a Ticket: Use the in-app bot or web form.
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Email: Send your inquiry to the designated support email address.
Customer Support will escalate your request to the fiat team for further assistance and coordination with our SEPA partner.
8. Can I proceed with deposits/withdrawals before completing EDD?
No, the transaction will be on hold until EDD verification is successfully completed.
9. Will I need to complete EDD for every bank transfer?
EDD is typically required only for specific transactions. Once verified, you may not need to resubmit documents for subsequent transfers unless otherwise notified.
10. What should I do if Enhanced Due Diligence (EDD) is unavailable?
If Enhanced Due Diligence (EDD) is unavailable, you can choose to click on the [Refund] button to initiate the refund process.
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